Privacy Policy

Last updated: June 2025

Symbicore is committed to safeguarding your personal information. This Privacy Policy outlines how we collect, use, and protect your data, especially in compliance with relevant laws and frameworks such as 10DLC for SMS communications.

1. Information We Collect

We may collect the following types of information:

  • Contact Information: Name, email address, phone number, mailing address.

  • Business Information: Company name, role, industry, and related details.

  • Communication Data: Interactions with Symbicore via forms, email, SMS, or calls.

  • Usage Data: Browser type, device info, pages visited, IP address, time on site.

  • SMS Compliance Data: Sender ID, campaign details, opt-in/out status, and consent records (as required under 10DLC and carrier compliance).

2. How We Use Your Information

We use the information we collect to:

  • Deliver our services and communicate effectively

  • Provide customer support and manage accounts

  • Optimize user experience on our platforms

  • Deliver permitted SMS or email marketing (with opt-in)

  • Comply with regulations (e.g., 10DLC for SMS)

3. SMS & Communications Compliance

In accordance with 10DLC and mobile messaging regulations:

  • Consent is required: We only send SMS to users who have explicitly opted in.

  • Opt-out anytime: You may unsubscribe by replying “STOP” or via provided links.

  • Retention of consent: We log and store opt-in status per regulatory guidance.

  • Transparency: All campaign-related data is available upon lawful request.

4. Data Sharing

Symbicore respects your privacy. Specifically:

  • Your mobile information will not be sold or shared with third parties for promotional or marketing purposes.

  • We may share data with service providers for legitimate business purposes, including CRM systems, email/SMS platforms, and analytics tools—under strict data protection agreements.

  • We may disclose information if required by law or regulatory process.

  • If Symbicore undergoes a business transition (e.g., acquisition), data may be transferred in accordance with privacy safeguards.

5. Data Retention

We retain your personal data only as long as needed to:

  • Fulfill the purpose it was collected for

  • Meet legal or compliance requirements

  • Maintain opt-in consent logs for messaging compliance

Data will be securely deleted when no longer necessary.

6. Your Rights

Depending on your location and local regulations, you have the right to:

  • Request access to the data we hold about you

  • Correct or delete inaccurate or outdated information

  • Withdraw consent for marketing communications at any time

  • File a complaint with your local data protection authority

You can exercise these rights by emailing us.

7. Security Measures

We implement appropriate technical and organizational safeguards to protect your data, including:

  • Encryption in transit and at rest

  • Role-based access controls

  • Routine security assessments

8. Children’s Privacy

Symbicore’s services are not intended for individuals under 13. We do not knowingly collect data from children without parental consent.

9. Policy Updates

We may revise this policy from time to time. Changes will be posted on this page, and we encourage you to review periodically.

10. Contact Us

For questions or concerns about this Privacy Policy, email us. 

Symbicore is a full-service marketing agency located in Winnipeg, serving clients globally. We contribute to the growth of your business through smart strategy, targeted marketing, and creative ideas. 

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Art Director

Anna Kozlova
Minsk, Belarus

With in-depth and comprehensive experience in all aspects of design, both online and off, Anna heads our design department in delivering exceptional design-led communications, imagery, and iconography. Working quickly and iteratively, whilst keeping the focus on the end-user, she generates concepts and ideas that have meaning as well as purpose.

Founder & President

Donowan Fowke

Winnipeg, Canada

Chief Strategy Officer & Partner

Alan Boyd

Operations Director

Barindra Nath
Minsk, Belarus

Bari’s CV reads like a who’s who of international company experience, best-in-class business certifications and methodologies, and an all-round knowledge and experience of technology and processes, he would put us all to shame. With that he manages and maintains commitment and delivery across all departments and teams. So essentially for us, he’s our operations quarterback ensuring that all plays are in place, and everyone and everything gets to the end zone on-time, in-budget, and with sanity’s intact!

Marketing Specialist

Stanislav Dylenok

Minsk, Belarus

Work as digital marketing team-lead specialist for canadian clients in Symbicore’s team, providing strategic marketing for customers in fields of christian education, logistics, realty business, IT, and etc
I graduated from the IPM course (under the CIM program) “Marketing Professional” as the best in the group. I also have a diploma in working with key employees of client firms (Up & Up course). At the moment I am undergoing training in CIM on the specialty “Digital marketing Strategy”

Senior Developer

Andrey Mikhaltsov
Minsk, Belarus

As Senior Developer, Andrey leads our development department, and when not coding and testing himself, he oversees the work of the development team in delivering robust, efficient, and secure solutions that deliver real value for clients and company. Specializing in PHP but always with an inquisitive and learning eye on other languages and frameworks, Andrey looks to expand the horizons of what’s possible with code, so that our customers can be sure they’re ahead of the game, and in front of audiences everywhere – online, on mobile and in-cloud.

Developer

Inna Gutsaliuk
Minsk, Belarus

Specializing in WordPress, Inna codes and develops websites of increasing complexity with inherent simplicity. Not only to ensure our clients have the most effective and functional presence online, but their customers have the best user-centric experience possible, Inna works with a can-do attitude and a will-do work ethic.

SEO specialist

Gary Singh

Gary is responsible for managing Organic SEO campaigns for all the projects. That includes strategic planning and implementation of various optimization techniques on client sites to increase their online organic traffic. He has strong command in Organic SEO for Google, Online Reputation Management and Technical audits for website performance.

UI/UX Designer

Olivia Akulich
Minsk, Belarus

Olivia specializes in UX/UI design to deliver online customer experiences and user journeys that are innovative as well as intuitive. With an emphasis on style complimented with functionality, Olivia designs to ensure everything not only looks good, but importantly, works well – essential for creating value for clients and their customers alike.

QA Specialist

Aleksey Ermak

Minsk, Belarus

Aleksey is a quality assurance specialist whose activities are aimed at improving the software development process, preventing defects and identifying errors in the product.

Graphic Designer

Victoria Petrova

Minsk, Belarus

Victoria a graphic designer with more than 17 years of experience in the field of packaging design from concept to production and accompanying promotional products and printed materials (flyers, leaflets, brochures, booklets, catalogs, posters, banners). She also proficient in prepress, color separation layouts, supervision of the implementation of projects (print labels, packaging, tubes), rebranding and layout correction, elaboration of the elements of corporate identity (logo, business cards, letterheads, postcards, calendars), and others.

Project Manager

Diana Albakri

Minsk, Belarus

Diana is responsible for process and quality control, planning and prioritizing tasks on a daily basis to assure that we are meeting our deadlines and keeping our clients satisfied, as well as handling the internal and external communication.

Financial Business Analyst

Ulyana Grib

Minsk, Belarus

Marketing Specialist

Camille Aguila

Winnipeg, Canada

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