Month-to-month. 30 days' notice. Nothing hidden.

The short version

There is no long-term contract. Every Symbicore service is a month-to-month subscription.

You can stack services, upgrade, downgrade, pause, or cancel. Changes take effect on the next billing cycle, with 30 days' written notice.

• , No annual commitment required. No auto-renewal trap.
• , 30 days' written notice to downgrade, pause, or cancel.
• , Upgrades start on the next billing cycle.
• , You own the work, the accounts, and the assets.
• , These terms are subject to change without notice. The version on this page is the current one.

The subscription

Each service, Growth Leadership, Marketing Execution, and Design + Development, is its own monthly subscription at a fixed price.

Nothing renews annually. Each month is a decision. We earn the next month by doing the work.

• , Prices are published on the How We Work page.
• , Ongoing services remain month-to-month with the 30-day notice terms below.
• , No hourly billing. Marketing Execution scales by channels. Design + Development scales by concurrent requests.

Stacking services

Services can run at the same time. Use the combination your growth plan requires.

Each service is billed separately at its published price.

• , A common mix is Growth Leadership with Marketing Execution and Design + Development capacity.
• , Each service can be changed or cancelled on its own. Cancelling one does not end the others.
• , Adding or removing a service changes the next applicable billing cycle.

Upgrading and downgrading

You can change channel or concurrent-request capacity at any time. There is no separate change fee.

We do not prorate in either direction. Changes land on a billing cycle boundary, so invoices stay clean.

• , Upgrade: tell us, and the new tier is added to your next billing cycle. Work at the higher tier starts when that cycle starts.
• , Downgrade: give 30 days' written notice. The lower capacity takes effect on the next billing cycle after that notice.
• , We flag capacity changes at the quarterly review, but you do not have to wait for it.

Pausing

You can pause instead of cancelling. Same 30 days' written notice.

A pause holds your engagement for up to 90 days. You are not billed while paused, and you restart without re-onboarding or a second 90-Day Growth Plan.

• , Pause takes effect on the next billing cycle after notice.
• , Maximum pause length is 90 days. Past that, the engagement closes and restarting is a new start.
• , A pause applies to the complete service, not an individual channel or active-request slot.

Cancelling

Email is enough. Written notice of 30 days, and the subscription ends on the next billing cycle after that notice.

There is no exit interview, no renegotiation, and no retention call.

• , We finish agreed in-flight work inside the notice period where the remaining time permits.
• , You get a documented handover: what was built, what is running, and what to do next.
• , Accounts, files, and access transfer to your team before the last day.

Billing

Subscriptions are billed monthly, in advance, by card or EFT. Your billing date is the day your first month starts.

The currency used for billing is stated in your agreement.

• , The $4,500 90-Day Growth Plan is a one-time fee at the start of a new relationship. It is not credited to an ongoing service.
• , Scope changes later do not trigger a new growth plan fee.
• , Paid media budget is funded by you, directly to the platform. We do not mark it up.
• , Third-party software, stock, printing, and travel are passed through at cost and approved in advance.

Taxes, late payment, and failed transactions

Prices exclude tax. Taxes are extra and applied based on your jurisdiction.

Invoices are due on the billing date. If a balance is unpaid, work stops before it drifts.

• , A failed or returned transaction carries a $50 NSF fee.
• , At 15 days past due, work and access pause until the balance is settled.
• , Overdue balances carry interest at 2.5% per month (30% per year).
• , Paused work for non-payment does not extend your billing cycle or refund it.
• , Collection costs, including legal and agency fees, are added to the outstanding balance.

Price changes

Service prices can change. We give 60 days' written notice before a new price applies.

The new price starts on the first billing cycle after that notice period ends.

• , You can downgrade or cancel inside the notice window under the normal 30-day rule.
• , A signed agreement can hold pricing where it expressly says so.
• , Pass-through costs set by third parties can change at any time, at cost.

What is and isn't included

Every service lists its inclusions and boundaries on the How We Work page. The short version is below.

• , Growth Leadership includes strategy, the scorecard, vendor and team oversight, and accountability for marketing's contribution to pipeline. It does not include full-time presence.
• , Marketing Execution includes channel strategy, content planning, copy, publishing, campaign management, engagement, lead generation, optimization, and reporting for the purchased channel capacity. It does not include media spend, custom software, or new brand identity systems.
• , Design + Development includes ongoing work across web, brand, and product surfaces within the purchased active-request capacity.
• , Marketing Execution covers the agreed brand and channel capacity. Separate go-to-market entities require written scope approval.

Development: what your capacity covers

Design + Development capacity covers work on the systems you already run. Building a new system is a separate, quoted project.

If something you ask for falls outside active-request scope, we tell you before any work starts and quote it for your written approval. Nothing is billed without that approval.

• , Included: new pages and page templates, new sections and components, new forms and workflows, new functionality inside your existing site or app, integrations using standard connectors and documented APIs, redesigns, performance and SEO work, fixes, and maintenance.
• , Included: analytics, tracking, and automation setup inside the platforms you already use.
• , Quoted separately: custom software or platform builds, a new application, portal, or internal system that does not exist yet.
• , Quoted separately: bespoke back-end architecture, custom API development, data migrations, and integrations that require custom middleware.
• , Quoted separately: e-commerce or payment platform builds, native mobile apps, and AI or data products.
• , Not included at any tier: ongoing hosting, IT support, third-party licence fees, and marketing channel management unless Marketing Execution is also included.
• , Quoted work can run alongside your subscription or as a fixed-scope project. Your active-request capacity is unaffected either way.

Ownership and confidentiality

You own everything we produce for you, on delivery. That includes files, source, copy, and campaign assets.

Accounts we create on your behalf are created in your name wherever the platform allows it.

• , We keep your business information confidential during and after the engagement.
• , We will not name you as a client publicly without your written approval.
• , We keep the right to show examples of the work we produced, screenshots, designs, and anonymised results, in our portfolio, case studies, and pitch materials. Confidential figures stay out unless you approve them in writing.
• , You can ask us in writing to remove a specific piece of work from our portfolio, and we will.
• , On exit, we transfer access and remove our own.

How we work together

The engagement works when decisions move. That needs a named decision-maker on your side and a response time we can plan around.

• , We respond to everything within 24 hours on business days.
• , You give us one decision-maker and access to the data, tools, and accounts we need.
• , Quarterly review every 90 days: the numbers, what changed, and the next quarter's scope.
• , Senior people do the work. No juniors learning on your account.

Suspension and termination for cause

The 30-day notice rule is the normal path. Either side can end the engagement immediately for cause.

Cause means non-payment, abuse of our team, illegal or misleading content, or a breach that is not fixed within 10 business days of written notice.

• , We can suspend work and access while a cause issue is unresolved.
• , Fees for the current cycle remain payable. Suspension is not a refund event.
• , We can decline work that is unlawful, deceptive, or damaging to our reputation.

No refunds

All fees are non-refundable. That includes monthly subscription fees, the $4,500 90-Day Growth Plan, quoted project work, and any deposit.

You are billed in advance for a month of capacity. That capacity is reserved for you, so it is not returned once the cycle starts.

• , No refunds, no partial refunds, and no credits for unused capacity, missed meetings, or slow feedback on your side.
• , Cancelling mid-cycle does not refund that cycle. Service continues to the end of the paid period.
• , Pass-through costs already committed on your behalf, media, software, printing, travel, are not refundable.
• , Chargebacks are treated as non-payment. Work and access pause immediately until the balance is settled.

People and events outside our control

Our team is the product. We ask that you do not hire them out from under the engagement.

Some delays are nobody's fault. Those pause obligations rather than break them.

• , No soliciting or hiring our staff or contractors during the engagement and for 12 months after it ends, without a written agreement.
• , If you do hire someone from our team, a placement fee of 50% of their first-year compensation applies.
• , Neither side is liable for delays caused by events outside reasonable control: outages, platform changes, strikes, disasters, or government action.
• , We can use subcontractors and tools to deliver the work. We stay accountable for the result.

Jurisdiction and disputes

Engaging Symbicore means you agree these terms are governed by the laws of the Province of Manitoba and the federal laws of Canada that apply there.

The courts of Manitoba have exclusive jurisdiction, and both sides agree to that venue.

• , Step one is direct: we talk. Raise the issue in writing and we work it out between us within 30 days.
• , Step two, if needed, is a single mediator in Winnipeg, Manitoba, agreed by both sides. Mediation costs are split evenly.
• , Neither side starts legal proceedings before completing those two steps, except to collect unpaid invoices or protect confidential information.
• , Our total liability for any claim is capped at the fees you paid us in the three months before the claim. We are not liable for lost profits, lost revenue, or indirect damages.
• , You are responsible for the accuracy of material you approve, and for the claims, licences, and consents behind content you supply.

The agreement and how notice works

These terms plus your proposal or order form are the whole agreement. Where a signed agreement conflicts with this page, the signed one wins.

Written notice means email. The clock starts when we receive it, not when you send it.

• , Send notice to hello@symbicore.com. We confirm receipt in writing.
• , We can update these terms without notice. The version on this page is the current one.
• , If one clause is unenforceable, the rest stays in force.
• , Neither side can assign the agreement without written consent, except in a sale of the business.